Bio/pharmaceutical outsourcing is increasing in both volumeand scope. Greater outsourcing requires greater oversightof projects, and this is creating managerial problems. Evenbefore the current economic situation, bio manufacturerscomplained that “establishing a good working relationship” (1)was the most difficult and challenging aspect of outsourcing.Today’s increasing cost pressures are also increasing demandson individuals and departments to produce more withoutsacrificing quality. This is aggravating the problem, andcreating an environment where managers are being askednot only to manage their own staff more effectively, but toalso manage their external outsourcing partners. ...